Terms of Service

Scale Engine is a commercial operating system provided by Scale Sales, designed to organise, automate and optimise the management of contacts, communications and the Client’s internal operational activities.

The Service is not a mere software supply: it includes proprietary technical infrastructure, integrated into an operating system configured and structured by Scale Sales.

Scale Engine is a proprietary system owned by Scale Sales. The Client is granted a limited, non-exclusive, non-transferable and revocable right to use the system for the duration of the contractual relationship.

The Client acquires no ownership rights over the system, its configurations, workflows, automations, funnels, integrations, or any technical structure implemented within it.

The Service is provided on a monthly basis. Setup or initial configuration fees may apply according to the offer the Client has subscribed to.

The Client may request termination of the Service at any time, subject to any specific contractual commitments agreed separately. In the event of non-payment, Scale Sales reserves the right to suspend access to the system immediately.

Upon cancellation or termination:

The identification data of contacts entered by the Client remains the Client’s property.

All structural elements of the system — including but not limited to automations, workflows, funnels, templates, operational logic, integrations and technical configurations — remain the exclusive property of Scale Sales.

The Client agrees to:

Resale or sublicensing of the system is expressly prohibited.

The Client is solely responsible for:

Scale Sales is not responsible for blocks, suspensions or restrictions imposed by third-party providers or advertising platforms.

Processing of personal data connected to the use of Scale Engine is governed by our Privacy Policy, which sets out the purposes of processing, legal basis, categories of data processed, controller and processor, data subject rights, and how to exercise them.

Use of the Service implies review and acceptance of the Privacy Policy.

Scale Engine may integrate or use services provided by third parties, including but not limited to:

Scale Sales is not a direct provider of these services and is not liable for interruptions, malfunctions or suspensions attributable to third parties.

The Service is provided “as is”. Scale Sales does not guarantee:

The system is an operational tool whose effectiveness depends on how the Client uses and organises it.

Scale Sales is not liable, under any circumstances, for:

Where Scale Sales is nonetheless found liable, its maximum financial liability is limited to the amount paid by the Client in the 3 months preceding the event giving rise to the claim.

Scale Sales reserves the right to modify these Terms at any time. Changes take effect from the date of publication. Continued use of the Service constitutes acceptance of the changes.

These Terms are governed by Italian law. Any dispute falls under the jurisdiction of the courts of the place where Scale Sales is registered, unless a different mandatory legal provision applies.